Proficient in managing & training teams for running successful process operations & experience of developing procedures, service standards for business excellence.
Possess excellent interpersonal, communication and organisational skills with proven abilities in training & development, customer relationship management and planning.
Transcription for DI and FGD for IPSOS
Writing open end Verbatim for CSS studies for IPSOS in the 2014 and 2015
A flexible individual with effective Change management skills and expertise in employee motivation.
Excellent communication and interpersonal skills coupled with an ability to implement simple solutions to complex problems.
Developed comprehensive understanding of Call centre training, team handling, and service level standards.
- Hewlett Packard Certified Process Trainer.
- Managed Customer Satisfaction & Customer experience scores on the floor considering C-SAT
- Coaching & feedback
- Decision Making & Creative Thinking
- Inter Personnel skills training Personality development training
- Grievance Handling & People Management.
- PFS Professional Facilitation Skills based on the ADDE & Kirk Patrick Model
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