Dedicated professional managing design and safety of 500+ ambulance fleet. Highly organized and detail oriented;
Able to effectively coordinate tasks to accomplish projects in timely manner;
Professional Skills
Project Management
Teambuilding & Training
Creative Problem Solver
Customer Service Management
Fast Learner and Self-Motivated Professional
Productive Team Player
Strong Interpersonal and Communication Skills
Technical Skills
Analyze and Recommend Cost-Reduction Strategies
Monitor and Analyze Department Budget
Lead RFP process
Analyze and Recommend Design Improvements
Interpretation of Schematics and Drawings
Proficient in Preparing Technical Reports
Prepare and Implement Corrective and Preventative Procedures
Operating Systems: Linux, Microsoft Windows
Applications: MS Office, JIRA, MACOLA ERP
Professional Experience
BC Emergency Health Services (BCEHS)— Victoria, BC July 2015 to Present
Manager, Fleet – Design and Safety
Part of the Fleet Operations team responsible for the planning, design, construction and utilization management of
the BCAS vehicle fleet.
Responsibilities:
Manage fleet safety and compliance by responding to internal safety reports and ensuring that safety and
performance issues for fleet vehicles are addressed.
Develop vehicle design criteria and direct the conceptual design for each new or modified fleet vehicle type.
Develop and maintain BCEHS Ambulance Performance and Testing Standard based on national and
international best practices, engineering standards, and current vehicle safety research.
Prepare RFPs/ITQs and lead the tendering process for the annual procurement of vehicles and
equipment.
Inspects and tests every new vehicle prototype to ensure contractor adherence to design criteria, obligations,
standards and technical specifications.
Investigate and respond to all fleet-related safety reports in accordance with WCB provisions and takes
appropriate steps to correct safety discrepancies.
Investigate major Ambulance related motor vehicle incidents for route causes and implement design changes
and recommends other mitigation strategies.
Prepare briefing documents on fleets operations and service levels to senior executives.
QUESTER TANGENT CORP.— Victoria, BC Aug 2009 to Jul 2015
Customer Service Supervisor, Sep 2010 to Jul 2015
Production Technologist Co-op, Aug 2009 to Sep 2010
Lead a team of engineers in providing world class customer service to a diverse group of multi-national and public sector companies.
Responsibilities:
Responsible for the coordination and supervision of the daily activities of the customer service team.
Ensured customer service activities are conducted within acceptable standards and practices.
Provided customer with detailed failure analysis reports following findings of root cause(s) of failure.
Established appropriate mechanisms to allow for performance monitoring and development of baselines for
measurement of continuous improvement activities such as lower warranty and repair costs.
Prepared and presented monthly reports to senior executives highlighting customer service activities, budget
summary and any potential issues.
Ensured safety guidelines are followed by the customer service team in the field as per safety standards set
out by the client.
Responsible for providing training to clients including running maintenance and repair training courses.
Worked closely with contract manager to manage client’s expectations as per the contract.
Accomplishments:
Increased product value by providing advice on the improvement of product designs and manufacturability of
new products.
Improved customer satisfaction by ensuring high operational availability and associated service levels.
Increased earnings from post-warranty repair by 150% in 2013-2014 by strategically implementing new repair
cost structures and finding efficiencies in repair workflows.
UNIVERSITY OF VICTOIRA — Victoria, BC Sep 2008 – Jan 2009
Laboratory Teaching Assistant (TA)
Supervised lab sessions and explained concepts of the experiments to the students. Received commendation from
the department for excellence in teaching.
CREATION TECHNOLOGIES — Burnaby, BC Oct 2007 – Jan 2008
Production Assembler
A junior position in a high paced manufacturing environment. Applied basic engineering skills in testing and
troubleshooting printed circuit boards.
Education
UNIVERSITY OF VICTOIRA — Victoria, BC Jul 2015
MASc – Electrical Engineering
Dissertation Title: EE-GSEC – An Energy Efficient Diversity Combining Scheme
UNIVERSITY OF MUMBAI — Mumbai, India Apr 2007
BEng. – Electronics and Telecommunications
Graduated with First Class
Please Note : Counselling only through Skype & Phone
